How well do you know your medical team?

by Stephanie Aldrich

When you think of receiving medical care, who do you think of? Doctors, nurses and receptionists are the most common responses, but how well do you know what each medical team member has to offer?

We all know that when we are sick we can see our doctor for advice, medications, testing, and treatment. However, many times you need help from the rest of the team. Here at the Oregon Clinic, we are a Patient Centered Medical Home and we aim to serve our patients with the best available personal, professional, and integrated comprehensive care. Under direct supervision of the physicians, here is just a few of the things the care teams do for you.

Your nurses do a great deal for you. They do much more than just your initial assessment. The nurse also takes your history and reason for visit-so be sure to tell your nurse everything that you need addressed! As your nurse reviews your medications at each visit, make sure you have an accurate list with you each time. They also assist the doctors by calling in your refills or electronically prescribing them.

Many nurses also triage phone calls for patients who cannot get an appointment for the same day. They can offer advice ore take a message to give to the physician for addressing.

Nurses also help with minor issues or anything else that you may need after seeking the advice of your physician. They administer many types of injections and vaccinations like the flu shot and allergy shots. Nurses also perform EKG's, blood pressure checks, ear irrigations, PT/INR for coumadin checks, wound care, and many other in-house services.

On top of all of their clinical duties, nurses also fill out forms for prior authorizations, family medical leave, disability, and many other forms.

Your receptionists provide excellent care also. Chances are, nearly every time you have called your doctor's office, you have been helped by the receptionist. Did you know that your receptionist is the first line in your medical care?

The role of the receptionist has come a long way over the years. Today's receptionists are very knowledgeable and can answer many of your questions. At the Oregon Clinic, the front office is under direct supervision of the physicians and have been granted authority to answer many questions.

Receptionists do more than just schedule check-ups and sick appointments. They are responsible for coordinating care for different reasons. When patients are discharged from a nursing home or hospital, the receptionist schedule an appointment between seven and fourteen days with their doctor. This helps to keep the patient from returning to the inpatient setting. They also coordinate care with other physicians by sending referrals and pertinent information.

The front office is the main hub of many offices and a great deal of information does in and out of this area. Receptionists field all of the calls that come into the offices so that they are handled quickly and efficiently.

Your medical team works together seamlessly with your doctor to ensure the best quality medical care possible. Each team member brings a different level of care to make sure that nothing gets left undone. If you don't already, get to know the members of your care team!